Crossbar How To & FAQ

Use the "Log In" link to log into the website. 

Use the "Sign Up" to create an account if this is the first time you're using the site. You will receive an email to verify the new account.

All parents who wish to receive team emails must sign up for an account. In future seasons, you will re-use your account to register your player and access additional features.

This tab lists all players & team staff registered by this email account. Click on the “View Details” to see the details for each player. The View Details display has three items parents may find useful:        

1. Edit Player: This allows the parent to fix spelling errors of the player’s name and update their birthdate if was entered incorrectly. NOTE these changes ONLY affect the player on the website.
2.  Add Parent: This feature allows the registering parent to add another parent’s email address to the player’s record. Note the parent being added will have to verify their email address when they get the email and setup an account (if they have not already set one up).

This link is available once logged onto the website. Every player’s schedule (and parent if registered as a Team Staff member) associated with this email address will be shown on the Family Calendar display.

Players must be registered and assigned to a team for their schedule to show up on this display.

This will be done after tryouts and teams are made. Also, if you are not the registering parent, you must have the registering parent add your email to the account associated with the child.

   **iCal - select the CALENDAR FEED button on the FAMILY CALENDAR display and follow the instructions to sync this calendar with your phone.

Trouble Shooting for Family Calendar and the iCal features:

1. Have you set up a Club website account in your name and email address? See 1.) above.

2. Are you logged onto the website? See 1.) above

3. Is your website account associated with all of the players schedules? The parent who registered each child can add you to the PLAYERS record. See 2.) above.

Here are some helpful links to help you with the Crossbar platform. Crossbar continues to add new features and functionality, as these become available, we'll also note any that apply to families here.

Tips and Tricks for Chat, Email, Team Notifications, adding events, using availability, etc.

Information on how the availability feature works for coaches and parents.

I AM THE REGISTERING PARENT-HOW DO I ADD SPOUSES, STEP-PARENTS, GRANDPARENTS TO MY CHILD(REN)’S REGISTRATION SO THEIR Family Calendar HAS THEIR SCHEDULE?

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner)
3. Select FAMILY on the left hand side 
4. Select "View Details" next to your player's name 
5. Add the top of this display is a Link "+ ADD ACCOUNT". Click on this link.
6. Add the parent's email address and select ADD ACCOUNT
7. If the parent already has an account, they will be added immediately.
8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.

HOW DO I SEE THE DETAILS OF THE PAYMENT PLAN WE SIGNED UP FOR?

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner) 
3. Select FAMILY on the left hand side 
4. Select "View Details" next to your player's name 
5. Scroll down, then under Registration History, select "View Details" 

HOW DO I CHANGE FORM OF PAYMENT?

It happens! Credit/Debit Cards expire or are lost/stolen. Once you are notified of a failed payment, please update your card as soon as possible.

Steps to change/add a credit card:

1. Log on
2. Click on ACCOUNT (link in upper left hand corner)
3. Click on the PARTICIPANTS tab and the Player you wish to change
4. Scroll down on the Player Info page until you get to “Registration History”
5. Click on View Details next to the Program to which your child has remaining payments.